It's hard to find a mechanic that you feel isn't taking advantage or slabbing on a multitude of extras you 1) didn't expect and 2) can't afford. Mark and Kurt did neither. From start to the finish of our experience, we felt taken care of, and they absolutely held up to their claims: quality service with full transparency. I especially appreciated them taking our calls and questions prior to even coming in: we had recently gone to a dealership who wanted us to replace a pricey part of our car. Mark was suspicious of this given my car's mileage/age and went to task at heartily locating the real issue--offering me a 'second opinion'. Unsurprisingly, and much to our relief, it was not necessary to go to this dramatic expense. It spoke a lot to us of the integrity of this family run business that they didn't simply go the same route as the dealership (and maybe at a slightly more competivie price) ... in today's economy, that would be both easy and tempting. We would highly recommend this business and will trust our vehicles in the future with Mark and Kurt without hesitation. Oh, and it doesn't hurt that they are both kind, professional and nice to work with! SIX STARS because of that!
Alicia, thank you for the detailed review! We are thrilled to hear that you had a positive experience with us. It's our priority to provide transparent and reliable service to all our customers. We understand the importance of taking the time to fully understand the issue and offering an honest opinion. Your trust and recommendation mean a lot to us. We look forward to serving you in the future! -Mark
- Lydell Motors