I came to Lydell Motors after first visiting a local Porsche dealer. I needed a second opinion on a bent rim that Porsche had quoted $2845 to replace, and I also needed tires. I found Lydell through Tire Rack's preferred installer list, had the tires drop-shipped there, and then reached out a few days later after they had arrived. From the first interaction, Mark and the others I spoke to were accommodating in a way that felt genuine rather than transactional. I scheduled an appointment, but then accidentally no-showed it due to a household communication breakdown so I didn't have the vehicle. When I called back weeks later to reschedule, there was zero guilt-tripping. No passive-aggressive comments. Just patience and understanding, and we set a new date. The work itself was excellent. They repaired the rim same-day so I wouldn't have to buy an entirely new one, handled the tire mount and balance, and the alignment. The cost was a tiny fraction of what the Porsche dealer quoted, and the car drives flawlessly again. However, what stands out most is how these guys operate when things get a bit complicated. The day of the appointment, I showed up a little late after dropping my daughter to daycare. Then I failed to mention at dropoff that I needed the car back by 5:15 to pick her up in Orange. By the time I did share that constraint, it was already 3pm. I went into worst case scenario planning mode and showed up to just grab the car seat from their shop at 4:30 and figure out the rest by getting an uber. When I arrived, they told me they had put two techs on the car after I called, and the car was already finished. I was, and still am, blown away by how they went above and beyond to help me when it was my mistake. That showed to me that these are people who care about their customers. I have not found a shop more considerate, hardworking, or accommodating. I will definitely be back.
Hi Jacob, thank you for taking the time to write such a detailed review! We are thrilled to hear about your positive experience at Lydell Motors. Our team is dedicated to providing exceptional service, and we are glad that you felt valued as a customer. It's great to know that we exceeded your expectations, from the quality of our work to our willingness to help in challenging situations. We truly appreciate your kind words and look forward to serving you again in the future!-Mark
- Lydell Motors